Frequently Asked Questions about SuppleFit Gear
Find answers to common questions about our myofascial release tools, stretching equipment, and shipping policies. We want you to feel confident in your choice of recovery gear, so we have compiled the following information to help you get the most out of your SuppleFit experience.
Quick Jump
Product Sizing and Selection
Choosing the right size for a knee support sleeve or the correct density for a foam roller is essential for effectiveness. We provide detailed size guides on each product page so you can match your measurements to the correct specification before ordering.
If you are between sizes for a support sleeve, we generally recommend choosing the smaller size for a firmer compression fit or the larger size for all-day comfort. The same principle applies to massage balls and peanut massage ball density — a firmer surface delivers more targeted pressure, while a softer option is better suited to beginners learning foam rolling exercises.
For stretching equipment such as resistance bands and fitness bands, the tension level matters more than physical dimensions. Light-tension bands suit mobility tools for seniors and stretching for beginners, while heavier tensions support strength maintenance and post workout recovery routines.
View Size GuidesMaterial Safety and Care
Our products are manufactured using non-toxic materials, including latex-free options for those with sensitivities. Each product page lists the specific material composition so you can check for compatibility before purchasing.
To clean your gear, simply wipe it down with a damp cloth and mild detergent. Avoid using harsh chemicals, which can break down the integrity of the foam or rubber over time. This applies to foam rollers, yoga mats, pilates mats, and back support cushion covers alike.
Allow everything to air dry fully before storing. Keeping your stretching equipment in a cool, dry place away from direct sunlight will help preserve flexibility and prevent the materials from degrading between sessions.
Shipping and Delivery Details
We ship all orders from our Glasgow warehouse. Standard delivery within the UK typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email so you can monitor its progress directly to your door.
Orders are processed Monday through Friday. If you place an order before midday, it generally leaves our warehouse the same working day. During peak periods, dispatch may take an additional business day.
Dispatch Window
- Standard UK delivery: 3–5 business days from dispatch
- Same-day dispatch for orders placed before midday, Mon–Fri
- Email tracking notification sent once the parcel leaves Glasgow
Returns and Exchanges
If a product does not meet your expectations or you have ordered the wrong size, we offer a straightforward return process. Items must be returned in their original packaging and in an unused condition within 30 days of purchase.
Please contact our support team to initiate a return or exchange. Include your order number and a short note about what you would like to return or swap, and we will send clear instructions for sending the item back to our Glasgow address.
Return Checklist
- Item is unused and in original packaging
- Return initiated within 30 days of delivery
- Order number included with your request
- Support team contacted before sending the item back
Using Fitness Bands Safely
Before each use, inspect your resistance bands for any small nicks or tears. Even a barely visible split can worsen under tension, so it is better to replace a band early than to risk it snapping mid-session.
To ensure longevity, avoid stretching the bands beyond three times their original length and keep them away from sharp objects. Using the bands on smooth surfaces will also help prevent premature wear.
These habits apply equally to fitness bands used for strength work and to lighter bands chosen for safe exercises for knees and gentle mobility routines. Consistent care keeps the rubber elastic and dependable over many months of use.
Bulk Orders for Studios and Gyms
We regularly supply yoga studios, pilates classes, and sports clubs with bulk equipment. If you are looking to outfit a professional space, please reach out to our sales team for information on volume discounts and specialised shipping arrangements.
Bulk orders can include mixed quantities of foam rollers, yoga mats, pilates mats, resistance bands, and massage balls. We can also advise on suitable product combinations for stretching for beginners classes, senior mobility sessions, and post workout recovery stations.
Enquire About Bulk OrdersCommon Questions
Quick answers to the three questions we hear most often from shoppers comparing our myofascial release tools, fitness bands, and support gear.
Q Which foam roller is best for a beginner?
A We recommend starting with a medium-density smooth roller. It provides enough pressure to be effective without being overly intense as your body adjusts to myofascial release. Once you are comfortable, you can progress to a textured muscle massage roller for more targeted work on muscle knots and tight areas.
Q Are your resistance bands suitable for seniors?
A Yes, we offer light-tension bands that are excellent for senior mobility and gentle strength maintenance. They are easy to grip and provide a manageable level of resistance, making them a good fit for stretching for beginners and safe exercises for knees at a steady pace.
Q How do I know if a knee support sleeve will fit?
A Measure the circumference of your knee at the centre of the kneecap while standing. Match this measurement to the chart on our mobility support page for the most accurate fit. If your measurement sits between two sizes, choose the smaller option for firmer support during activity, or the larger for extended wear.
Still Have Questions?
If you cannot find what you are looking for here, our support team is available Monday to Friday, 09:00 to 18:00. We can help with product selection, order tracking, returns, and bulk enquiries for studios and clubs.
SuppleFit HQ
Address
Suite 4, The MFR Centre
22 Stirling Road, Glasgow
G41 1NY, United Kingdom
Phone
+44 141 495 9977Hours
Mon–Fri: 09:00–18:00